Privacy Policy

At a glance

• Nhyra collects contact, order, and technical data to operate the store and fulfill purchases.
• Data is used for fulfillment, support, fraud prevention, legal compliance, and analytics.
• Cookies include essential, analytics, and optional marketing types; controls are available in your browser.
• Sharing is limited to necessary service providers such as payment processors (PayPal, Stripe, Airwallex), shipping carriers, analytics tools, and legal authorities when required.

1. What personal data is collected

Identity and contact details

Nhyra collects basic information needed to recognize you and deliver your order.

• Name
• Email address
• Shipping and billing addresses

Order and transaction data

Information related to items you buy and how you pay is recorded to process and support your purchase.

• Order contents, prices, discounts, and order notes
• Chosen payment method (for example: PayPal, credit/debit cards via Stripe, Airwallex) and payment status
• Delivery method and tracking references provided by carriers

Technical and usage data

When you visit the site, limited technical signals help keep the experience secure and functional.

• Device and browser type, operating system, and IP address
• Pages viewed, session duration, and on-site interactions
• Error diagnostics and performance metrics

Cookies

Small files set on your device support core site functions and help us understand performance. See the cookies section below for details.

• Essential cookies to remember your cart and sign-in
• Analytics cookies to measure site usage
• Optional marketing cookies, where enabled by your choices

2. Why this data is processed

Order fulfillment and account servicing

Data enables accurate, timely delivery and smooth post-purchase service.

• Process payments and verify transactions
• Pick, pack, ship, and handle returns or exchanges
• Maintain your account preferences and order history

Customer support and communication

Information helps Nhyra respond to requests and keep you informed.

• Provide order updates and respond to inquiries
• Send service messages about purchases or account activity
• Send marketing messages only if you opt in (you can opt out anytime)

Fraud prevention and security

Technical signals and limited transaction data are used to protect customers and the store.

• Authenticate activity and detect suspicious behavior
• Prevent chargebacks and misuse
• Maintain site integrity and availability

Legal compliance

Some processing is required by law or to establish, exercise, or defend legal claims.

• Tax and accounting recordkeeping
• Responding to lawful requests from authorities

Analytics and improvement

Aggregate insights guide product, sizing, and site experience improvements.

• Measure traffic, conversion, and feature performance
• Identify usability issues and enhance navigation

3. Cookies and similar technologies

Essential cookies

These are necessary for the website to function and cannot be switched off in our systems.

• Remember items in your cart and checkout steps
• Keep you signed in securely
• Balance site performance and availability

Analytics cookies

These help Nhyra understand site performance and user experience.

• Count visits and traffic sources
• See how visitors move around the site
• Fix errors and improve content relevance

Optional marketing cookies

Used, where enabled by your choices, to tailor communications.

• Measure the effectiveness of campaigns
• Refine product recommendations

Your controls

You can manage cookies through your browser settings. Blocking certain cookies may impact site functionality, particularly at checkout.

• Most browsers allow you to block or delete cookies
• Your preferences may need to be set per device and per browser

When and with whom data is shared

Payment processing

To complete your purchase, necessary data is shared with trusted payment partners.

• PayPal
• Stripe
• Airwallex

Shipping and logistics

To deliver orders and manage returns, details such as your name, address, and tracking references are shared with shipping carriers.

• Carriers receive only the information necessary to transport your package
• Return shipments use the same limited data

Analytics

Aggregated site usage data may be processed by analytics tools to help improve performance.

• Reports are used to evaluate traffic patterns and site features
• Data is not sold

Legal and safety

Nhyra may disclose information when required to comply with the law or to protect rights, safety, and property.

• Responding to lawful requests from public authorities
• Preventing fraud, security incidents, or harm

Data retention principles

How long information is kept

Nhyra keeps personal data only for as long as needed to fulfill the purposes above or to meet legal, tax, and accounting obligations.

• Order records are retained for required compliance periods
• Account data is kept while your account remains active or until you request deletion
• Marketing preferences are kept until you opt out
• Technical logs are retained for a limited time to ensure security and site reliability

Your rights (including CCPA/CPRA and GDPR)

Everyone

Subject to applicable law, you may request actions on your data by contacting Nhyra.

• Access a copy of your personal data
• Correct inaccurate or incomplete details
• Delete your data, where applicable
• Opt out of marketing communications at any time

California residents — CCPA/CPRA

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA.

• Right to know what categories and specific pieces of personal information are collected and disclosed
• Right to delete personal information, subject to exceptions
• Right to correct inaccurate information
• Right to opt out of certain data sharing for cross-context behavioral advertising
• Right to non-discrimination for exercising your rights

EEA/UK residents — GDPR

If you are in the EEA or the UK, you have rights under the GDPR and UK GDPR.

• Right of access, rectification, and erasure
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

Exercising your rights

To make a request, contact Nhyra using the details below. Nhyra may need to verify your identity before acting on your request.

• Specify the right you wish to exercise
• Provide sufficient information for verification and order lookup

Children's privacy

Not directed to children under 13

Nhyra’s website and products are not directed to children under 13, and Nhyra does not knowingly collect personal information from children under 13.

• If a parent or guardian believes a child has provided personal information, contact Nhyra to request deletion

Effective date

When this policy applies

This Privacy Policy is effective on the date this page is published and will be updated when practices change.

• Material changes will be reflected by updating the content on this page

How to contact us about privacy

For questions or requests regarding this Privacy Policy or your personal data, contact Nhyra at [email protected]. You may also write to: 15/7 Tổ 15, Ấp 6 Vĩnh Tân, Vĩnh Cửu, Đồng Nai.