FAQs

At a glance

Order in USD with PayPal, credit/debit cards, Stripe, or Airwallex.
Standard handling time: 1-1 business days. Standard transit time: 2-5 business days.
Standard shipping fee: $6.99 per order.
Tracking is emailed once an order ships.
Returns accepted within 30 days from delivery; no restocking fee.
Refunds are processed 5-7 business days after inspection; allow 5-10 business days for your bank to post.
Support: [email protected]

Orders

How do I place an order?

Checkout is designed to be simple and secure. All prices are in USD and applicable taxes are shown at checkout.

Select your size and color, then add the item to your bag.
Review your bag and proceed to checkout.
Enter shipping details and complete payment.

What happens after checkout?

You will receive an order confirmation by email. Nhyra prepares your order within 1-1 business days. When the parcel ships, a shipping confirmation with tracking is sent to your inbox.

Which payment methods are accepted?

Nhyra accepts PayPal, credit/debit cards, Stripe, and Airwallex. All charges are processed in USD; taxes are shown at checkout where applicable.

Sizing & Fit

How can I find my size?

Refer to the size details on each product page and compare with your measurements for the intended silhouette. If you would like tailored guidance, share your measurements and preferred fit via email.

What if I’m between sizes?

Choose based on the look you want—closer fit for structure, or a size up for an easier drape. The support team can help refine the choice for specific styles.

Shipping & Tracking

What are the shipping costs and timelines?

The standard shipping fee is $6.99 per order. Standard handling time is 1-1 business days. Standard transit time is 2-5 business days.

How do I get tracking information?

A shipping confirmation email with a tracking link is sent as soon as the order leaves the facility. Tracking updates appear after the first carrier scan.

Returns & Refunds

What is the return window and what do I need to start a return?

Returns are accepted within 30 days from delivery. Items should be in original condition, unworn and unwashed, with all tags attached. Include your order number and contact the support team to receive return instructions.

Are there any fees or shipping cost refunds?

There is no restocking fee. The original shipping fee is refunded only when Nhyra is at fault (for example, an incorrect or damaged item).

When will I receive my refund?

After the returned item is received and inspected, refunds are processed within 5-7 business days to the original payment method. Your bank or card issuer may take an additional 5-10 business days to post the credit.